Monday, 21 November 2016

Customer Relationship is business - CKI

Since time immemorial business has been relatively compared to maintaining a human relationship. After three years of successful operation, Customized Kitchen India (CKI) cannot vouch enough how pertinent it is for the survival of a business.
What is business exactly? Is it making money, increasing the numbers on a company's balance sheet, selling more and more products or realizing long-standing industry colleagues who are loyal buyers too?
CKI has always believed and guided by the fact that business can only be summed as a healthy mix of all the above-mentioned characteristics, which vary from company to company, defining the DNA of the organization.
In the commercial kitchen equipment segment, the impact of relationship can be seen in a more dramatic fashion. More than product specifications and competitive spirit, what do you need to succeed in the market is good camaraderie with potential buyers to crack deals.
However, for many years this relationship has been used as a tool to cover up for sub-standard products/equipment. We wanted this to change. CKI ensured that its relationships remained a way to capitalize good business without becoming a characteristics to replace quality aspects of products.
Hence, we treat relationship as a character of business, and not as a part of a characteristics-mix. There is a subtle line between making profits and being successful with qualitative approach. Maintaining this line is important.
We are doing good till date, and hopefully, the same story would continue in future. Thank you all for supporting our approach. We understand the invisible demarkation that exists among  partners, differentiating business from business partners. We measure true relationships by the way  our partners want CKI to behave and operate in the market. Thankfully, our partners are like-minded and they want us to provide them the best products, every time. We have established a sense of trust and that is what defines our relationships.
Trust is our real spirit.



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