Rules vs Logic

What happens when a logical conclusion is not met for any rule and/or regulation is created? Well, simply giving in to the tendency to do something that you may be aware is wrong.

It is sad to see the recent developments surrounding the SC notification on restricting selling of alcohol within 500m distance from state and national highways. First, it created chaos to begin with. Then, it resulted in knee-jerk reactions (understandable) from the restaurateurs to cut jobs in order to manage their sustainability. This has subsequently created a sudden fear toward hospitality as a career option as rules could further change the course of its future, consequences of which are not only limited to direct employment but also related to the allied segments, such as commercial kitchen equipment.

It is utterly disappointing to see the respectable think tank of the country thinking without scanning the real scenario. 

"I am at a distance of 501m and people can buy liquor from me. And it is a fact that those buying liquor from me are not going to engage in drunk driving and more importantly, they won't commit any accidents." 

What would you say to this? My point is such cases give rise to more avenues to do wrong. Do you think people will now not drink who used to do so while driving. He will definitely arrange for his stock. Who suffers the most... restaurateurs. Result: no change due to rules. Who won: none. 

What an amazing story for us to tell our future generations... 

 

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We Managed on Our Own - Commercial Kitchen Equipment

When the highly experienced and respectable chef Davindar Kumar, popularly known as Chef DK, graced our stall during Aahar, there were many players in the kitchen equipment space that started looking at Customized Kitchen India (CKI) with respect. 

The evergreen chef spent over 30min with the CKI team and critically examined and articulated our equipment before assessing that he hasn't come across such amazing fabrications for commercial kitchen equipment even by the best international companies, which he said should be celebrated. 

He praised us for our quality and we are still on cloud nine. We are still overwhelmed and rejoiced like never before.

CKI couldn't have promoted its ideas better than this instance where the chef himself talked about our excellence. More importantly, it was an apt reply to those who raised doubts to our existence. I received a message from an industry peer who said that last year, a prominent commercial equipment company had termed CKI as barsati maandak (frog of the rainy season) and that we won't even survive one year.

However, CKI has not only survived the fierce competition but also managed to turn competition dynamics on the head. 

I remember a time when we (CKI) were no one. Many even outrightly rejected our products and created many roadblocks to challenge us. 

I have given benefits of doubts to those as fly-by-night operators are far too many in our industry. However, we all should respect new entrants and give them time to flourish or prove themselves, if they are serious. That kind of an environment is what everyone deserves, although we never felt like answering them. 

When Chef DK's gave his stamp on the quality of our products, it brought tears in my eyes. I felt being vindicated of all the promises I made, which people otherwise thought misleading.

We will aim to keep delivering our promises and continue to rise on our own.

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A cue from smart cities—for next-gen smart kitchens

We are quite optimistic about the way India is progressing into the future. This feeling emanates from the fact that India is trying every possible bit to become digital to create smarter cities through campaigns like Digital India and Smart Cities Mission. 

Customized Kitchen India (CKI) has found the schemes extremely value-adding in future to evolve Indian citizens’ overall quality of life. These schemes are not only going to take our lives toward smart approach, but would also create an environment where people can adapt to changes quickly.

The hospitality and travel industry will benefit a lot with the development of smart cities in India. CKI expects that smart digital commercial kitchen equipment could benefit the industry a lot to sync its agenda with that of the government’s. Not only will the progress would ensure more tourists coming into the country, it will also offer an opportunity to increase the domestic travel visits as well. 

The F&B sector will benefit a lot with this. Food has to be a constant drive for the benefit of travel and tourism. Therefore, smart kitchens could be the next step within the domain of hospitality. We might be predicting the future too early, but if smart ordering service—with digital approach to raise kitchen order tickets (KOTs)—is a reality, the day is not far when ‘smart’ approaches become the reality for the kitchens in Indian hospitality outlets/shops.

Digital equipment might be able to create a new era of kitchen revolution. They certainly would have to bring forth the importance of remote monitoring, and smart and efficient technology to give measured outcomes. This will be critical to big establishments who might set their eyes on launching their brands off shore or count themselves among the global competitive environment.

Digital revolution might be a distant dream in the commercial kitchen equipment space, but it is difficult to say that it won’t happen in future. We think it certainly will … if not sooner, later.

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Customer Relationship is business - CKI

Since time immemorial business has been relatively compared to maintaining a human relationship. After three years of successful operation, Customized Kitchen India (CKI) cannot vouch enough how pertinent it is for the survival of a business.

What is business exactly? Is it making money, increasing the numbers on a company's balance sheet, selling more and more products or realizing long-standing industry colleagues who are loyal buyers too?

CKI has always believed and guided by the fact that business can only be summed as a healthy mix of all the above-mentioned characteristics, which vary from company to company, defining the DNA of the organization.

In the commercial kitchen equipment segment, the impact of relationship can be seen in a more dramatic fashion. More than product specifications and competitive spirit, what do you need to succeed in the market is good camaraderie with potential buyers to crack deals.

However, for many years this relationship has been used as a tool to cover up for sub-standard products/equipment. We wanted this to change. CKI ensured that its relationships remained a way to capitalize good business without becoming a characteristics to replace quality aspects of products.

Hence, we treat relationship as a character of business, and not as a part of a characteristics-mix. There is a subtle line between making profits and being successful with qualitative approach. Maintaining this line is important.

We are doing good till date, and hopefully, the same story would continue in future. Thank you all for supporting our approach. We understand the invisible demarkation that exists among  partners, differentiating business from business partners. We measure true relationships by the way  our partners want CKI to behave and operate in the market. Thankfully, our partners are like-minded and they want us to provide them the best products, every time. We have established a sense of trust and that is what defines our relationships.

Trust is our real spirit.

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An award moment for CKI

I couldn't have asked for a better day to be recognized for the achievements that Customized Kitchen India (CKI) has been able to gather. Yes, CKI has been bestowed with the "Best Commercial Kitchen Equipment Company in Delhi NCR" by IPSA! And that too on my 31^stbirthday on 15 October 2016.

This is not only a recognition of the fact that good work gets appreciated, but also that a fairly new company (if I am allowed to say so for a three-year-old organization) is also appraised for the quality of work delivered.

It has been an amazing feeling and congratulations have poured in large numbers. Thank you all. However, I cannot thank enough to my team members and well-wishers, and people and friends who have always supported CKI.

Commercial kitchen equipment segment is not an easy domain to make a mark within a short span, but CKI has proved its mettle among big brands and legacy enterprises that thrive in the Indian market.

Our goal has always been about better service delivery to our customers. It feels great to know that we have been able to do something that could initiate a welcome change in the industry. Now, we are even told that conventional equipment players are trying to up their ante by promising service quality. However, it is not just merely promise that could help them gain respect; a promise needs to be backed by adequate efforts to deliver the promise made. And this is what make CKI stand apart from the competition.

In this respect, I really cherish my association with many companies, industry friends, consultants and others who have been instrumental in providing us with valuable inputs and made us a knowledge-rich organization.

I take this opportunity to raise a toast for not only the success of CKI, but also for those people who have made us reach this far. I hope your wishes and support will continue to drive us to achieve many more milestones ahead.




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Commercial kitchen equipment segment never gets its due

Restaurant business is a great employment generator. We came across this slide in one of a noted conference on restaurants. The details astounded Customized Kitchen India (CKI). At the same time, there were questions as well. After all when somebody hears that the restaurant industry employs 1.5 times more employee than the IT–BPO industry in India, it is bound to raise the curiosity quotient. On the other hand, it is estimated that the restaurant industry would indirectly employ 18 million by 2021, which will be more than the population of Sri Lanka. Amazing!

Yet, there is a sense of want for the recognition of the kitchen equipment segment which contribute substantially to not only to the business of restaurant industry but also help generate employment at a level that go unnoticed.

There are many domestic players in India like CKI who are making inroads in providing quality commercial kitchen equipment for the hospitality industry, hospitals, restaurant industrial canteens, corporate office cafeterias, etc. They are also creating opportunities for unskilled labors who tend to find employment in the warehouses and factories where kitchen equipment are manufactured. In fact, they are given ample training to help them sustain not only the job, but an assurance of livelihood and better remuneration prospects.

Then why do the commercial Kitchen equipment manufacturers are not recognized as much as people who are running restaurants? We are yet to come across an acceptable logical answer. However, of late, there has been a rise in the number of exhibitions and awards that are recognizing our contribution to the larger cause of not only many industries but also toward our society.

CKI is happy to note that it is recognized for its good deeds and the progress it has achieved in this segment within a short span of three years. We hope to continue doing good for the larger good of the society. We even won an award! A recognition that we earned. Watch out this space for more details on that. 

Commercial Kitchen Equipments - Services and Innovations - Our Way of Business

Customized Kitchen India (CKI) came across an interesting quote recently. It read—

“What people think of me is none of my business”

Is it? Really? We were not sure. Nonetheless, the quote struck a chord with us. However, it is not that CKI believes in it, but the irony that the message carries with it. While it seems perfect for an entrepreneur, it is definitely not for the business of that entrepreneur.

Hence, CKI always believed in establishing something in the commercial kitchen equipment sphere that might be different from others, caring less what others would think of us and our approach. However, we focus on addressing every possible need that our customers expect us to deliver. In today’s challenging times and innovation needs, entrepreneurs need to be innovative with their thoughts, actions, products and services. Agreed that the balance is hard to keep while juggling these four parameters, yet we try to do exactly so to achieve perfection, which should remain the sole aim of an entrepreneur.

Although just three years old, CKI has understood within this short span of time that consistent service can only make a company establish a sound relationship with its customers. Without service excellence success will continue to remain a distant dream. Commercial Kitchen Equipment Manufacturer

Reputation on the other hand is more of a reflection of what people/customers think of you (rather your company) as an entity in the competitive zone. Therefore, to ever think of ‘what people think about you is not your business’ would be a criminal offence if we want to assess the graveness of this mistake.

Recently, Forbes announced its plans to partner with Boston Public Schools and then hosted student mentoring assemblies across greater Boston as part of Forbes’ Service Day on October 19, 2016. Actually, the aim was to inculcate a results-driven mindset among the attendees, courtesy Forbes 30 Under-30 honorees—young superstars and game changers from all over the world, inspiring the next generation of young entrepreneurs (school students) to make a difference.

This shows that people are concerned about the way people would perceive entrepreneurship in the times to come. Today is the day of tomorrows. The present has to be future-driven. And the end result of entrepreneurship has to be holistic in all respect by going beyond the mere profits on the balance sheet.

So let’s be transform together. Let’s innovate. Give us an opportunity to show you kitchen solutions that are future-driven. And take care of what we do. Because what we do would be important what people like you would think of us down the years, which—we believe—should remain a concern for every business.